Our software systems are developed with ease of use as a primary goal for the end user. We understand however that there is always an element of customer support and guidance required when adopting a new system into a business.
Our systems come with built-in support and guidance modules for when a normal ‘Contact Us’ page isn’t enough to satisfy the needs of our users. Users can log requests and follow them through to completion using an intuitive support dashboard. Each module within our systems contains training documentation and guidance so that all features are easy to understand for new and existing users of the system.
Instead of emailing an anonymous agent through a standard contact us form. Log, manage and interact with experts of the system through an intuitive dashboard that keeps your users up-to-date with any support requests they have raised.
Get notified when any support requests logged have been addressed by a member of the support team. Keep tabs on the status of the request through to completion.
Read up on bite sized training documentation for each module within the system. Allowing your users to learn the system as they go about their day job.